To be eligible for a return, your item must be unused and in the same condition that you received it.  I cannot accept the return of earrings due to hygiene reasons.

You will need to inform me in writing as soon as possible, quoting your name, address, item purchased, purchase date and if applicable, date received, by sending an email to gwyn [at] gwynsdesingerbeading [dot] co [dot] uk requesting a refund.
It is your responsibility to send the goods back without delay and within 14 days of informing me of the decision to cancel.

The goods must be returned to 50 Winterhay Lane, Ilminster, Somerset, TA19 9BB, United Kingdom.

You will be responsible for the cost of the return postage if you choose to have a refund after the point at which the goods have been dispatched to you.

You have a statutory duty to take reasonable care of the goods whilst in your possession.
Items must be returned unworn and undamaged and where possible, returned with the original packaging.
You must take reasonable care to ensure that I receive the goods and that the goods are not damaged in transit (please ensure they are adequately packaged for the return journey). A delivery service that insures you for the value of the goods is recommended.
Unless agreed with me, you cannot have a refund if the order is for the supply of goods made to your own specification, i.e., bespoke items.

N.B. Your refund rights end fourteen working days after the day on which you received the goods.

Your money will be reimbursed without undue delay, and within 14 working days after the day on which I get the goods back. Refunds will be made using the same payment method used originally.

I can only replace items if they are defective or damaged. If you need to exchange it send me an email at gwyn [at] gwynsdesingerbeading [dot] co [dot] uk and send your item to: 50 Winterhay Lane, Ilminster, Somerset, TA19 9BB, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. I can’t guarantee that I will receive your returned item.